November 19, 2009

Customer Service

I ordered some lovely Christmas cookie cutters from Little Betsy Baker with the intention of making some more clay decs for the markets but Australia post let me down and the package never arrived :-( Boo.... BUT.... the lovely people at LBB were very understanding, showed excellent customer service and sent me another set out yesterday which promptly arrived just now! When you run your own little business it's good to be on the receiving end of good customer service, particularly when it comes to problem management. It reminds you of why it's good to go the extra mile, trust your customers word and do all you can to resolve problems. These might end up being for special Christmas cookies now although I doubt they will look as good as the divine cookie in the 2nd photo - that's a work of art! Thanks LBB.